Product Warranty Policy

 

Product Warranty Policy

At Tropic Aura, we design durable, sustainable travel products made from upcycled waste collected from Indian rivers and oceans. We stand behind the quality of our craftsmanship and materials, and we offer a warranty to give you peace of mind with every purchase.

 

How to Submit a Warranty Claim

Please fill out the form below to begin your warranty request. Our team will respond within 2–3 business days.

 

Warranty Coverage

We provide the following warranty periods from the date of delivery:

  • Trexa Backpack – Limited Lifetime Warranty
  • Shelving System – Limited Lifetime Warranty
  • Accessories (including pouches, organizers, toiletry kits, etc.) – 1 Year Limited Warranty

Lifetime Warranty means we will support the product for its intended usable life under normal travel use.

 

What is Covered

The warranty covers manufacturing defects and functional issues such as:

  • Broken zippers, buckles, straps, handles, or hooks
  • Stitching or seam failures caused by construction flaws
  • Defective linings or compartments
  • Frame or structural issues that affect product usability
  • Any fault that prevents the product from working as designed

Even if the issue seems like wear and tear, we’ll still take care of it. Your product should perform — always.

 

What is Not Covered

The warranty does not cover:

  • Normal wear and tear from regular use
  • Damage due to misuse, rough handling, or overpacking
  • Cosmetic issues like scratches, stains, fading, or scuffs
  • Exposure to extreme heat, fire, or harsh chemicals
  • Unauthorized modifications or repairs
  • Loss, theft, or accidental personal damage
  • Products bought from unauthorized sellers or resold secondhand

 

Eligibility and Terms

The warranty applies only to the original purchaser.

Products must be purchased from our official website or an authorized marketplace.

Warranty claims must be made within the valid warranty period.

The Tropic Aura team will inspect the product and decide whether to repair, replace, or reject the claim based on the nature of the issue.

We offer free doorstep pickup and return shipping for all approved warranty claims within India.